We are committed to protecting the personal information entrusted to us and we have created this privacy statement (“Statement”) in order to demonstrate our commitment to our customers. Privacy on the PsyMax Solutions web site (the “Site”) is of great importance to us. Because we gather important information from our visitors and customers, we have established this Statement as a means to communicate our information gathering and dissemination practices. Because of the changing legal landscape and the evolving nature of technologies, we reserve the right to amend this privacy statement, and will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose.
We require customers who register to use the services (“Services”) offered on our Site to give us contact information, such as their name, company name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address, credit card number, and the number of users within the organization that will be using the Services. At the time you express interest in attaining additional information, or when you set up an account and register for the service, we may also ask for additional personal information, such as title, department name, fax number, or additional company information, such as annual revenues, number of employees, or industry. Customers can update or remove their personal information at any time by logging into the Website and editing their Personal Information within Setup. Customers can view their updated profile to confirm their edits have been made.
PsyMax Solutions uses the information that we collect to set up Services for individuals and their organizations. We may also use the information to contact customers to further discuss customer interest in our company, the Services that we provide, and to send information regarding our company or partners, such as promotions and events. Customers are invited to receive an email newsletter by providing an email address. Customer email addresses and any personal customer information will not be distributed or shared with any third parties. Customers can opt out of being contacted by us, or receiving such information from us, at any time by sending an email to customerservice@psymaxsolutions.com Separately, customers are also asked to provide an email address when registering for the Service, in order to receive a unique username and password. We may also email information regarding updates to the Service or company. Again, email will not be distributed or shared and customers can opt out of receiving any communication by emailing customerservice@psymaxsolutions.com at the time it is distributed, or at the time any customer sets up an account and registers for the Service.
We do not disclose to any third-party the customer profile information provided. All financial and billing information that we collect through the Site is used solely to check the qualifications of prospective customers and to bill for Services. This billing information is not used by PsyMax for marketing or promotional purposes. PsyMax uses a third-party intermediary to manage the credit card processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing. Other third parties, such as content providers, may provide content on the web Site but they are not permitted to collect any information nor does PsyMax share any user information with these parties.
Customers of the Service will be using the Site to host data and information (“Data”). PsyMax will not share, distribute, print, or reference any such Data except as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user account information registration and password.
PsyMax may also collect certain information from visitors to and customers of the Site, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our Site in order to constantly improve the quality of the Service. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties. No individual names are provided to any third parties.
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. PsyMax will automatically send the friend an email inviting them to visit the site.
The Site contains links to other web sites. PsyMax is not responsible for the privacy practices or the content of these other web sites. Customers and visitors will need to check the policy statement of these others web sites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.
Our Site has security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that Data is safe, secure, and available only to you. PsyMax also implements an advanced security method based on dynamic data and encoded session identifications, and hosts the Site in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Finally, PsyMax provides unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Data.
PsyMax offers its visitors and customers a means to choose how we may use information provided. If, at any time after setting up an account, registering for information or ordering Services, you change your mind about receiving information from us or about sharing your information with third parties, send us a request specifying your new choice. Simply send your request to customerservice@psymaxsolutions.com.
We need your help in making sure your personal information is correct in our systems. To update your organization’s data, log on to https://customers.psymaxsolutions.com and select our administrative set-up. To update billing information please email us at customerservice@psymaxsolutions.com or call 216-896-9991. To discontinue your account, email customerservice@psymaxsolutions.com or call 1-866-774-2273.
If you have any questions about privacy or the practices of this Site, please contact us at customerservice@psymaxsolutions.com.